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Refund policy

RETURNS

Our returns and exchange policy is 30 days. We are only able to refund or exchange faulty or damaged goods, and within this time period.

Our cancellation policy is 14 days under the Consumer Contract Regulations. Under the CCRs we are only able to refund unopened products.

Refunds and replacements can only be issued if

  • the goods are damaged or defective
  • the goods were purchased directly through lerixi.com
  • the goods are returned within a 30 day period from receipt

We are unable to refund bottles that have been opened or if they were purchased via third party sellers. We are also unable to refund Sale items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.

Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item.

Returns must be sent to:
Le Rixi
FuturePro Logistics Ltd
Unit 6 Thatcham Park
Gables Way
Thatcham RG19 4ZA

If your circumstances align with our Returns Policy, please email hello@lerixi.com to coordinate, using the subject line RETURNS. We also require a receipt or proof of purchase.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lerixi.com.